Safeguarding Charter Signed in Walsall: Our Promise to Safe, Dignified Home Care

Safeguarding is at the heart of everything we do at Caring Care. This week, our Safeguarding Champions came together in our Walsall office to sign our Safeguarding Charter. It is a clear, shared commitment to protecting the wellbeing, dignity and safety of the people we support in home care across the West Midlands, and to supporting one another as a team.

Key takeaway: safeguarding is not a policy on a shelf. It is daily practice that protects people’s rights, choices and safety at home.

If you are new to arranging support, you may find our Home Care Guide helpful.

What our Safeguarding Charter means

• Zero tolerance of abuse or neglect with clear reporting routes
• Respect and dignity embedded in every care plan and visit
• Staff training and supervision that keeps skills current and practice safe
• Safe recruitment including DBS checks and robust references
• Record keeping and escalation that is timely, accurate and confidential
• Partnership working with families and local professionals when concerns arise

What families can expect from Caring Care

• Carers who listen, explain and act with compassion
• Clear care notes and prompt communication when needs change
• A simple way to raise concerns, with swift responses and updates
• Consistent routines that protect safety and independence at home

Explore local services and support on our Home Care in Walsall page, or learn about night time reassurance in Overnight Home Care.

Visible across our offices

Copies of the Safeguarding Charter will be displayed across our offices as a daily reminder of the standards we uphold. They guide our decisions during assessments, everyday visits and complex situations, so that safeguarding is woven into routine care.

Speak to us or raise a concern

If you have a question about safeguarding or home care in Walsall, contact our team through the Contact page or call 0330 056 3111. In an emergency, always call 999. For health advice, use NHS 111.

You can also review our Services and the Caring Care Knowledge Hub for practical guidance.